Hiring in MNC Company- IT Service Desk(SA) – Kolkata

5 - 8 Years
Pune

Job Description

Job Description

Greetings from People Prime Worldwide!!

Position: IT Service Desk (Immediate / Max 30 Day's joiners)

Experience: 4 Years to 8 Years (L2)

Salary Package: Good package + Incentives.

Mode of Interview: Direct - Face to Face

Work / Interview Location: Pune

Academics - 15Years, Full Time Degree in any discipline

Job Description

Serving as the first point of contact for customers seeking technical assistance over the phone or email
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Determining the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Proven experience as a help desk technician or other customer support role
Experience in supporting MAC issues/users
Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues.
Experience in supporting user account related issues.
Proficiency in English
Excellent communication skills
Customer-oriented and cool-tempered.

If interested please contact Lalith - 7550074311.
Get your interview scheduled before you walk-in.
Drop your Cv's to lalithsubashree@people-prime.com

Salary: INR 4,25,000 - 8,50,000 P.A.

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

People Prime Worldwide Pvt. Ltd.

People Prime Worldwide is the ideal platform where Employee Recruitment and Talent Acquisition teams provide the best career options for jobseekers and offer the most suitable profiles for job vacancies in organizations.
View Contact Details+

Recruiter Name:Harinder

Contact Company:People Prime Worldwide Pvt. Ltd.

Email :lalithsubashree@people-prime.com

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