Greetings from People Prime Worldwide!!
Position: IT Service Desk (Immediate / Max 30 Day's joiners)
Experience: 4 Years to 8 Years (L2)
Salary Package: Good package + Incentives.
Mode of Interview: Direct - Face to Face
Work / Interview Location: Pune
Academics - 15Years, Full Time Degree in any discipline
Serving as the first point of contact for customers seeking technical assistance over the phone or email
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Determining the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Proven experience as a help desk technician or other customer support role
Experience in supporting MAC issues/users
Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues.
Experience in supporting user account related issues.
Proficiency in English
Excellent communication skills
Customer-oriented and cool-tempered.
If interested please contact Lalith - 7550074311.
Get your interview scheduled before you walk-in.
Drop your Cv's to firstname.lastname@example.org
Salary: INR 4,25,000 - 8,50,000 P.A.
Industry:BPO / Call Centre / ITES
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Role:Associate/Senior Associate -(NonTechnical)
Employment Type:Permanent Job, Full Time
Desired Candidate Profile
People Prime Worldwide Pvt. Ltd.
Contact Company:People Prime Worldwide Pvt. Ltd.