Hiring in MNC for IT Service Desk – Hyderabad

2 - 6 Years
Hyderabad

Job Description

Job Description

L1 Support for Voice process

Acting as a single point of contact for self-service tickets regarding IT issues and queries.
Receiving, logging and managing calls via telephone and email
1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Laptops & PCs
Analyzes problems (both technical and operational) and arrive at permanent solutions.
Escalate unresolved calls to the infrastructure support team.
Log all calls in the Service Desk Call Logging system service Now

Skill:
Service desk (Technical support- excellent communication Skill -
Knowledge on trouble shooting Networking or windows or Active directory.

Candidate Requirement:
* Should be open to work in US shifts
* Proper Documents
* Should have an excellent communication skills.
Level : PA
Exp Relevant 2 to 5years ( please look only early joiners maximum Immediate to 30Days only)
Max CTC 6  Lakhs
Interview location:- Hyderabad
Work Location :- Hyderabad

Intersted candiadate can send CV to this mail ID - nimsha.d@people-prime.com, Contact Number 7338801654

Salary: INR 3,50,000 - 6,00,000 P.A.

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(Technical)

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

People Prime Worldwide Pvt. Ltd.

People Prime Worldwide's values not just reflect upon the way we do our business, but also strike a perfect chord with our clients leading towards a strategic relationship for several years to come. At People Prime Worldwide, we coordinate with our clients, candidates, partners and stakeholders in order to emerge as a pool of talent creating an environment of professional excellence. We firmly believe that our values drive us in implementing the principles upon which we are set.
View Contact Details+

Recruiter Name:Harinder

Contact Company:People Prime Worldwide Pvt. Ltd.

Telephone:91-7338801654

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